Gaming and casino marketing terms.

2 Craps

A one-roll craps proposition bet that wins only if the next roll totals 2, also commonly called aces or snake eyes.

3 Craps

A one-roll craps proposition bet that wins only if the next roll totals 3, also commonly called ace-deuce.

12 Craps

A one-roll craps proposition bet that wins only if the next roll totals 12, also commonly called boxcars.

86’d

The player is not allowed to enter the casino premises permanently. (aka Barred, banned, backed off or Trespassed)

Accumulated Credits

Credits on a Slot machine earned by putting cash into the machine, from downloading Point Play or from machine payment for a winning game.

Ace-Deuce

A craps table call for a dice total of 3, made with a one and a two. It is one of the craps numbers covered by Any Craps and horn bets.

Aces

A craps table call for a dice total of 2, made with two ones. It is also called snake eyes and can be bet as 2 Craps.

Action

The amount of money wagered (put into action) by a player during an entire playing session.

Actual Hold

The percent of money the casino actually won from all players over a period of time.

Actual Loss

The casino’s actual amount of losses over a period of time.

Actual Win

The casino’s actual amount of win over a period of time.

Advantage Play

Using a natural ability or talent to better your chances of winning (e.g. card counting).

Advantage Player

A player that uses techniques of advantage play.

Against the Spread

A sports wager on a team after a set number of points is added to or subtracted from its score for settlement.

Airfare

When a player is reimbursed for their airline ticket or private plane expense. MGM MIRAGE usually pays airfare with FREE PLAY or promotional gaming chips.

All Small

A Bonus Craps side bet that wins when the shooter rolls all low numbers 2, 3, 4, 5, and 6 before any 7.

All Tall

A Bonus Craps side bet that wins when the shooter rolls all high numbers 8, 9, 10, 11, and 12 before any 7.

All-in

In cardroom poker, to call with (to bet) all your chips. If another player bets more chips than you have in a No Limit game, you can go All-in and stake your total stack against an equivalent amount of your opponent's stack.

Allowance

A discount that a player may receive off of the outstanding credit balance. Allowances may be offered for very large credit players or as a reward for quick pay.

Any Craps

A one-roll craps proposition bet that wins if the next roll is 2, 3, or 12 and loses on any other number.

Any Seven

A one-roll craps proposition bet that wins if the next roll totals 7. It is commonly called Big Red.

Audience View

System currently under development for managing show tickets and seating.

Average Daily Theoretical (ADT)

A casino marketing measure that estimates a player’s average daily theoretical loss. Casinos use ADT to judge player value and calibrate offers, hosts, and comp reinvestment.

Baccarat

A high end table game dominated by the Asian market. Baccarat means “closest to 9” in German with three cards dealt.

Ballerina

Craps slang for a hard 4 rolled as 2-2, playing on the sound of two-two as tutu.

Balancing a Rack

Verifying the exact amount of each denominational cheque (chip) on a single game. Usually done at the beginning and end of shift or whenever a player wins or loses a substantial amount of cheques.

Bang Away

A player that plays at a high denomination game for a long time or for a large amount of money.

Bank

When a player assumes the bank for one hand. The player must be able to pay the entire table but gets benefit of all house rules (i.e. wins or copy hands).

Bank (Bankroll)

It pertains to the total money that either the player or the casino has on hand to back their wagering activities. A player's bankroll can be classified as existing on several different levels. At the highest level it pertains to all money specifically set aside to support all gambling activities. A subset of this bankroll is the players traveling bankroll, or the amount of money carried along to support gambling on a particular trip. The traveling bankroll can be further divided into a specific lesser amounts for each day of the trip, or into even smaller amounts called table sitting or session playing stakes which predetermine how much will be risked during any given session or table sitting. These different types of bankrolls often figure into the overall money management strategy the player uses to keep control over their gambling cash activity. (aka roll or wad) The inventory of currency, coins, chips in the establishment, including the vault, cage, pit area, slot booths, and on the playing tables. Used to make change, pay winning bets, and pay slot machine jackpots.

Banned Player

When a player is not allowed to play at a property. Bans can be limited to specific actions that are tied to the reason of the ban (e.g. Advantage Table Games players may be banned from Table Games but can still play Slots).

Base

The dealer on the Craps game that pays the bets.

Base Runner

A non-monetary marker for tracking winners of the main pot in a Home Run Hold’em poker game. Base runners are awarded by the dealer with the main pot each hand. The first player to win four base runners wins the Home Run Progressive Pool.

BBQ

In Baccarat, any combination of six tens or face cards (see also Blow or Sides).

Belly Glass

Lower glass on the EGD door that shows the denomination, pay table and/or game theme.

Best 3 of 4

Refers to the average of the best 3 of the last 4 trips for a player. Best 3 of 4 is often used to determine comp status for a future trip.

Bezel

Card reader surround on a slot machine. There are four color indicators: Red: idle machine Green: carded play Orange: uncarded play Flash Red: a card is inserted but not recognized

Big Blind

The larger forced bet posted before cards are dealt in blind-based poker games, usually by the player two seats left of the dealer button.

Big Red

A common craps table call for a one-roll Any Seven bet. The term may also appear as a slang call for the red 7 on some gaming layouts.

Bill Back

Comps issued for a player at another property, not owned by MGM MIRAGE. The other casino will bill the property for the cost of the comp. Casino Marketing should be contacted to request a bill back.

Bill Validator

The opening in a Slot machine that verifies and accepts dollar bills. Usually $1 - $100 bills are acceptable.

Bill Validator Box

A locked container securely attached to the slot device for the purpose of collecting bills and tickets.

Bill Validator Box Rack

A locked cabinet or rack where bill validator boxes are securely stored when not attached to a slot machine or being counted.

Black Game

A game with a $100 minimum wager.

Blackjack

A card game commonly known as “21”, played by a maximum of seven (7) players in which each player bets against the dealer, and where the casino’s bankroll is at stake.

BMM

A gaming test lab referenced in certification work. In onboarding context, a BMM certificate may be part of release or go-live readiness.

Blind Steal

A poker raise, usually from late position, intended to win the blinds and antes when other players have folded.

Blocker

A poker card in a player’s hand that reduces the number of combinations an opponent can hold for a particular strong hand or draw.

Blow

In Baccarat, any combination of six tens or face cards (see also BBQ or Sides).

Board

In community-card poker, the shared cards on the table, including the flop, turn, and river.

Bonus

A type of reward that can be given to a player (e.g. FREE PLAY, Point Play).

Bonus Adjustment

When a credit or debit is applied to the available bonus balance on a Players Club account (e.g. FREE PLAY).

Bonus Point

Point earned for a specific number of credits cycled through a slot or video poker machine. For most Players Club properties, $1.50 coin in on Reels = 1 point and $3.00 coin in on Video Poker = 1 point.

Box Cars

Two dice showing 6’s to equal 12.

Brush

A licensed employee who acts as an assistant pit boss or poker room manager.

Buck

A $100 wager.

Bump

To raise.

Button

The dealer-position marker in poker. It identifies the nominal dealer position and usually acts last after the flop in Hold’em-style games.

Buy a Pay

Type of slot machine where you must buy up in order to get paid more. As you put in more coins per bet, payments increase.

Buy Bet

A craps wager on 4, 5, 6, 8, 9, or 10 that functions like a place bet but pays true odds with a commission.

Buy-In

The amount of money a player must present for coins and chips in a poker game or a table games tournament.

C&E Bet

A craps combination bet split between Any Craps and Eleven. It wins if the next roll is 2, 3, 12, or 11.

CageScan

A system that stores scanned images (i.e. player’s identification or signature) at the cage, in the pits and at some club desks.

Cage Antenna

A chip-reading antenna used in cage or cashier workflows. Installation planning may include counter cutouts, clearance below the antenna, and the number of windows or banks covered.

Caliber

See Caliber Ranking.

Caliber Ranking

A specific color and number associated with a specific comp level for casino players based on their level of play. Players Club Calibers range from “14 – Not Ranked” to “1 – Platinum+” (aka Caliber, Color Code and Player Ranking).

Calibration Module

The portion of a weigh scale used to adjust or set the scale to a specific amount or number of coins to be counted.

Capping

A table-game security issue where a bet is increased after it should be final. Perfect Pay can alert when bet status changes during a protected part of the hand.

Cash back

A return of cash to a slot player, the amount of which is determined by Coin-in. A rebate. In Players Club, 1 point = 1 cent cash back.

Cash Inventory Sheet

An itemized list of the components that make up the cage accountability.

Cash Loads

The initial currency, coins, tokens, etc. issued from a bankroll to a gaming device.

Cashier Cage

A secure work area within the casino for cashiers, and a storage area for the casino’s bankroll (aka Casino Cage).

Cashless Wagering System

A regulated system that lets a player fund wagers or gaming-device play through an approved digital account, wallet, kiosk, or related cashless payment process instead of using only physical cash or chips.

Casino Markets

Segments of casino players (e.g. Slots, Table Games, Domestic, International, Local and Destination (non-local)).

Casino Rate

A discounted room rate rewarded to our guest based on levels of play. A fixed rate that a casino player pays per night. Usually there are different weekday rate and weekend rates. Casino Rates can be a fixed rate or a percentage or set dollar value off of the rack rate.

Chasing

The act of betting more when on a losing streak with the hope the increasing the bet will return a payoff equal to all monies bet.

Check-in to a hotel room

Trips Logic defines the rules for starting and ending trips.

Check-Raise

A poker play where a player checks first, then raises after another player bets in the same betting round.

Cheque

A gaming chip with a specific monetary value.

Chip/Token Float

The dollar value of chips/tokens held by customers.

Chips

Money substitutes, in various denominations, issued by a gaming establishment and used only for wagering.

Client Terminal

A device a patron uses to interact with an internet, mobile, or server-based gaming system.

CMM

Cage Marker Management. System currently under development designed to replace Tandem, Stratus and CMS for Cage and Credit transactions.

CMS

Casino Management System. Player Tracking system currently used by Mandalay Bay, Monte Carlo, Luxor, Excalibur, Circus Circus Las Vegas and Gold Strike Tunica.

Coin-in

See Handle.

Coin-out

Total amount of coins dispensed from the hopper and credits won.

Color Code

See Caliber Ranking.

Color Up

To cash in your cheques for ones with higher denomination value at the table (i.e. you have a stack of 20 red $5 cheques, you are ready to leave the game so you color up to 1 black $100 cheque). This is done so the game does not run out of lower denomination chips and require a fill.

Combo Draw

A poker drawing hand with more than one path to improve, such as both a straight draw and a flush draw.

Come Bet

A craps bet made after the come-out roll that starts a new point for the bettor, using rules similar to the Pass Line.

Count Room

A secure casino area where chips, cash, tickets, or other counted items may be processed. Cage planning can include whether chip-reading coverage is needed there.

Come-Out Roll

The opening roll for a new craps shooter or the first roll after a point decision has been resolved.

Comp

Goods or services paid out to reward players based on their level of play (aka complimentary). What a player feels they get for free.

Comp Abusers

Players who work the system to get more than what the casino would give them intentionally.

Comp Folio

The virtual bucket in the hotel system which contains all of the expenses comped to the player.

Comp Status

A specific comping level designated to a player (e.g. Casino Rate, Room Comp, RFL, and RFB).

Comparitor

Electro/Mechanical device in the EGD that measures coin weight, size and metal content for proper acceptance. Makes sure bogus coins or slugs are not inserted into machines.

Continuation Bet (C-Bet)

A poker bet made after the flop by the player who was the aggressor before the flop.

Coupon

A free award given to a player (e.g. a coupon for $25 in FREE PLAY).

Courtesy Play

Casino play which results from a player who is at your property for some other reason than your casino or hotel.

Covering the Spread

When a sports team wins by more points than those set by odds makers. For example, Team A is a seven-point favorite over Team B, than Team A must win by eight points to cover the spread and Team A bettors win. If Team A won by seven points, it would be a push and bettors would get their money back. If Team A won by six points, it did not cover the spread and Team B bettors win.)

Craps

Dice game.

CRM

Customer Relationship Marketing. Also the name of the system currently used for reservation management (i.e. restaurant, show, limo, amenity, horticulture, cabana and other reservations).

Cross-Property Room Charging

The ability to sign a charge incurred at one property to the player’s room at another property (e.g. dinner at Prime at Bellagio signed to guest room at MGM Grand). Cross-property room charging is available at MGM MIRAGE resorts.

CTR

Cash Transaction Record.

Dedupe

Remove duplicates. Dedupe usually occurs from a database or list.

Dime

$1,000 cheque.

Dirty Harry

Craps slang for a hard 8 rolled as 4-4, referencing Dirty Harry’s .44 Magnum.

Direct Mail

Invitations and special offers mailed to Players Club members based upon level of play.

Dispensing Machines

A locked device used primarily in a cashier’s cage to dispense fill/credit slips, table games jackpot payout slips, and jackpot payout/fill slips in numerical sequence.

Don't Come Bet

A craps bet made after a point is established that works like Don’t Pass for the bettor’s own come point.

Don't Pass Line Bet

A craps line bet against the shooter. It wins on 2 or 3 on the come-out roll, loses on 7 or 11, and then wins if 7 rolls before the point.

DOR

Daily Operating Report. Report detailing revenue of the previous day.

Day-1 Deliverables

The features, certifications, hardware, setup, and support commitments that must be ready for the first production day of a customer launch.

Dormant Account

An internet gaming account with no patron-initiated activity for a defined period, commonly one year under New Jersey internet gaming rules.

Double Chance

A sports betting market that lets a bettor cover two of three possible match outcomes, such as win or draw.

Double Dipping

Getting twice as many comps or Player Club benefits that the player is entitled to.

Draw No Bet

A sports betting market where a bettor chooses a team to win, but the wager is void if the event ends in a draw.

Drill Down

System function that allows you to view a successive levels of play detail (i.e. year(s), month(s), trip(s), day(s), session(s)).

Drop (Slots)

The total amount of money removed from the drop bucket including the coins that go into the bucket beneath the EGD and currency or tickets in the bill validator box. This is referred to as the “hard drop.”

Drop (Tables)

All contents in the drop box including such items as cash, chips, fill/credit slips, coupons, and inventory sheets. Cash, chips, tokens, and coupons constitute the “drop” for the table games, which is also referred to as the “soft drop.”

Drop Box

A locked container securely locked to the gaming table into which the drop is placed.

Drop Box Rack

Where full or empty drop boxes are locked and stored.

Drop Bucket

A container located beneath an EGD for the purpose of collecting coins and tokens from the device.

Drop-in

A player without a room reservation that drops in and requests a reservation for a room (i.e. shows up unannounced).

DSR

Daily Slot Report. Report detailing slot revenue of the previous day.

Easy Hop

A craps hop bet on a two-dice combination made with two different numbers, such as 4-3 or 5-2.

Easy Way

A craps roll of 4, 6, 8, or 10 made with two different dice values rather than a pair.

Edge

The casino’s house advantage on a game.

EGD

Electronic Gaming Device (e.g. Slot Machine).

Eleven (Yo)

A one-roll craps proposition bet on 11. Dealers often call it yo or yo-leven to avoid confusion with seven.

Event

In Players Club, a tool for managing ticket inventory.

External Comp

A billback typically from another company used to pay for an expense associated with sending a player off property to dine or see a show.

Extraction

To query a list of players based on different criteria or levels of play.

EZ Pay

Method that pays players on Slot machines with paper tickets in place of coins. Tickets are redeemed for cash at change booths. (aka Ticket-In Ticket-Out).

F&B

Food and beverage.

Favorite

The stronger team sports wagering. Odds on the Favorite is indicated with a minus sign.

Field Bet

A one-roll craps bet that wins on 2, 3, 4, 9, 10, 11, or 12 and loses on 5, 6, 7, or 8.

Fill

A transaction whereby a supply of coins, chips or tokens is transferred from a bankroll to a table or slot machine.

Fill/Credit Slip

A pre-numbered document prepared by the cashier evidencing a fill or credit to a table game.

Fire Bet

A craps side bet tied to how many distinct point numbers a shooter makes before sevening out.

Flea

Players that try to get all they can. Could be subset of Sharpie.

Floorperson

A gaming employee who has overall responsibility for the supervision of one ore more gaming areas (e.g. pit boss, gaming manager, shift manager).

Flop

The first three community cards dealt face up in Hold’em and Omaha poker.

Folio

List of guest charges posted to a room (i.e. hotel folio, cash folio, comp folio).

Foreign Cheque

Gaming cheques turned in to the Casino Cage from another property. Foreign chips are exchanged among casinos for player convenience after reimbursement.

Four-Bet

The fourth bet in a poker betting sequence, usually a re-raise after an opening raise and a three-bet.

FREE PLAY

A unique reward, which puts credits on a players account to be played at a slot machine. FREE PLAY is a type of Bonus.

Front Money

A monetary value that a player can store at the Casino Cage. The player will draw on their Front Money as an alternative to carrying cash.

Full Pay

Slot machine where the payback is more than 100%. Have to be an optimal strategy poker player and cycle a large value of money into the game to obtain this level.

Futures Wager

A sports wager on an outcome decided later, such as a season champion, division winner, award winner, or playoff qualification.

Gambler's Anonymous

A support group that assists problem gamblers and addicted/compulsive gamblers.

Game Bankroll

The inventory of gaming chips, tokens, and/or coins stored in the chip tray for each table game.

Game Server

The server that contains game software and control programs for an internet, mobile, or server-based gaming system.

Gaming Day

A gaming day shall be defined from a period from 4:00 am to 4:00 am the next calendar day.

Geolocation

Technology used to determine the physical location of an internet-connected device, often required before accepting online gaming wagers.

George

A player that is known to be a big tipper.

Get Beat

When a player wins over the house/casino.

Go-Live

The point when a customer site starts using the system in production. Strategic go-lives usually need coordinated project, product, support, hardware, and engineering coverage.

Giving Points

Betting on the Favorite in sports wagering (aka Laying Points).

GPH

Games Per Hour. In Table Games, the average number of hands played in one hour.

Grind

Low end play. Nickel play or $5 blackjack would be called grind play. A casino that generally serves lower value/higher volume players would be referred to as a grind joint.

Hand Comp

A comp that is physically written out. Hand comps are a promotional tool primarily used by floor people to reward players whose play does not require the presence of a host.

Hand Pay

A winning value on a slot machine that cannot be automatically paid out by the machine. A slot employee will pay the player by hand. Hand pays are required for winning values greater than $1,199 00 because they are taxable jackpots.

Handle

Monetary value that was cycled through a slot machine. The amount of money played into the machine. Handle is made up of all money/credit played on each pull/spin/draw. Handle also refers to the total amount bet at a horse racetrack or casino table game (aka Coin-In).

Hard Count

Casino department that is responsible for the count of the contents in a drop box or the contents of the bill validator box.

Hard Drop

See Drop.

Hard Eight

A craps hardway bet on 8 made as two fours. It wins if hard 8 rolls before an easy 8 or 7. The 4-4 dice result is sometimes called Dirty Harry because of the character’s .44 Magnum.

Hard Four

A craps hardway bet on 4 made as two twos. It wins if hard 4 rolls before an easy 4 or 7. The 2-2 dice result is often called Little Joe, Little Joe from Kokomo, or Ballerina.

Hard Six

A craps hardway bet on 6 made as two threes. It wins if hard 6 rolls before an easy 6 or 7. The 3-3 dice result is sometimes called Larry Legend or Larry Bird because of Larry Bird’s jersey number 33.

Hard Ten

A craps hardway bet on 10 made as two fives. It wins if hard 10 rolls before an easy 10 or 7. The 5-5 dice result is sometimes called Puppy Paws.

Hardway Hop

A one-roll craps hop bet on a paired dice combination, such as 2-2, 3-3, 4-4, or 5-5.

Hardways

Craps bets on 4, 6, 8, or 10 being rolled as a pair before the same number rolls the easy way or before a 7.

Head-to-Head Wager

A sports wager on one participant or team against another participant or team, independent of the full event field.

High Roller

A player that wagers a large value of money.

Hit a Roll

When a player has a winning streak and their play exceeds their usual play.

Hold

The amount of money the casino keeps after all bets are paid. A slot machine keeps an amount of the money played as the casino’s profit. Gaming regulations provide for a minimum/maximum hold percentage.

Hold Percentage

The percentage of all monies bet that a casino expects to keep.

Hooks

Half-points in sports wagering.

Hop

One time bet on an exact combination of numbers.

Hopper

Basket where the coins are stored inside the slot machine. Payout reserve container located in the machine to contain the coins or tokens for automatic payouts.

Hopper Adjustment

The difference between the initial fill and the current hopper count.

Hopper Count

The process of determining the hopper inventory.

Horn Bet

A one-roll craps combination bet split across 2, 3, 11, and 12. It wins if any horn number rolls.

Horn High Ace-Deuce

A horn high craps bet with the extra unit placed on 3, also called ace-deuce.

Horn High Aces

A horn high craps bet with the extra unit placed on 2, also called aces.

Horn High Bet

A five-unit horn variation with one unit on 2, 3, 11, and 12 plus an extra unit on one designated high number.

Horn High Twelve

A horn high craps bet with the extra unit placed on 12, also called boxcars.

Horn High Yo

A horn high craps bet with the extra unit placed on 11, also called yo.

Host

Casino employee who evaluates and issues comps to players based on their level of play. They make reservations, arrange transportation and fulfill the player’s requests.

Host Hopping

Players going from host to host trying to get something comped. Due to lack of communication, different stores or playing hosts against each other. What comp abusers or fleas do.

House

A common term used to represent the casino.

House Advantage

The casino’s advantage on Table Games. The percent that a casino should win once all bets are paid (aka Par, Hold, Hold Percentage).

iGaming

Digital gambling conducted through online or mobile channels, including online casino, poker, sports betting, and related gaming platforms.

IGS

IGT slot player tracking system replaced by IGT Patron Management.

Implied Odds

A poker decision concept that weighs current pot odds plus the additional money a player expects to win on later betting rounds.

In-Play Betting

Sports betting offered after an event has gone live, with odds revised as the game or match develops.

Independent Verification

A second physical count performed by another licensed employee.

InfoGenesis

The system used by the point-of-sale food and beverage outlets.

Internet Gaming

Wagering through a server-based gaming system over computer networks by a patron with an internet gaming account.

Internet Gaming Account

An account established for a patron to deposit, withdraw, and wager funds for internet gaming.

Internet Gaming System

The hardware, software, and communications used to offer authorized internet casino games through a server-based system.

Jackpot

Top prize on a slot machine. The jackpot may be fixed or progressive.

Jackpot Payout

The portion of a winning wager on a slot machine manually paid by slot personnel. The amount is usually determined as the difference between the total posted jackpot amount and the coins paid out by the machine. May also be the total amount of the jackpot. A pre-numbered, multi-part form on which a jackpot manually paid by slot personnel is recorded, or which documents a fill to a slot machine (aka fill slip).

Juice

A player’s influence or ability to get things from casinos through contacts. (aka Vigorish).

Knife

A metal guide in the hopper that ensures proper coin out guidance from the hopper to the coin tray.

Know Your Customer (KYC)

The process of verifying a player’s identity, age, and other required information so a gaming operator can meet regulatory obligations, reduce fraud risk, and support anti-money-laundering controls.

Lammer

A chip is placed on a player banked poker table to indicate that the amount of cash, coins or tokens designated thereon has been given to the supervisor to obtain the amount of chips, tokens or coins in order to replenish the chips in the chip tray. The transaction is an even exchange.

Lapse

Configured time frame of inactivity before a trip will end.

Larry Legend

Craps slang for a hard 6 rolled as 3-3, referencing Larry Bird’s nickname and his number 33 jersey.

Little Joe

Craps slang for a hard 4 rolled as 2-2. Longer calls include Little Joe from Kokomo and Little Joe on the front row.

Lay Bet

A craps wager against 4, 5, 6, 8, 9, or 10 where the bettor wins if 7 rolls before the chosen number, typically with a commission.

Laying Odds

A supplemental craps odds wager behind Don’t Pass or Don’t Come after a point is established.

Laying Points

Betting on the Favorite in sports wagering (aka Giving Points).

Layout

The felt on a table game.

Lifetime

Total activity on a player’s account since tracking began, at program enrollment (aka LTD).

Linked Account

Two player’s accounts that are connected in Players Club. Players maintain combined cash back and comp balances while keeping separate account numbers. A maximum of two accounts may be Linked.

Live Dealer Gaming

Online casino play where a real dealer or table is streamed to players while wagers are placed through a digital interface.

LMS

Property Management System used for managing hotel rooms and reservations at Mandalay Bay, Monte Carlo, Luxor, Excalibur, Circus Circus Las Vegas and Gold Strike Tunica.

Locked Accounting Box

A box which is located in a secure location (under surveillance) used to deposit paperwork from gaming transactions. It must be locked and accessed only by accounting personnel.

M.E.A.L.

Machine Entry Authorization Log. The log kept inside slot machine that indicates the reason that the EGD has been opened.

Machine Hold

The percentage of money the machine will hold after all bets are paid.

Make ‘Em All

A Bonus Craps side bet that wins when both the All Small and All Tall number sets roll before any 7.

Main Bank

A central cage or bank function that supports chip and cash inventory. WDTS scope discussions may include whether antenna coverage is needed in this area.

Marker

When a player draws upon their line of credit or front money at a table or slot machine in the High Limit room.

Marketing Authorizer

The term used in Patron Management for the Casino Host.

Master Games Sheet

A form used to record, by shift, each table game’s win or loss.

Meter Reading Summary

A form used to record the meter readings on coin-operated gaming devices.

Microflex

System currently used for managing show tickets and seating.

Micros

The system used by the point-of-sale food and beverage outlets.

Mobile Gaming

Wagering through a server-based system on a mobile device, often limited by regulation to an approved property or jurisdiction.

Moneyline

A sports wager on a participant or team to win, priced with odds that show how much must be risked or can be won.

Monkey

Any ten or face card after an ace to make a Blackjack. The face card in Baccarat.

Monthly Slot Revenue Summary Report (MSRS)

A report that summarizes slot activity by drop, by denomination, and in total, for a one-month period.

MTL

Multiple Transactions Log. Per Title 31, $10,000 in a gaming day requires a CTR-NC currency transaction form to be completed by the casino and the transaction logged.

Multi-Denomination Game

A slot machine that allows a player to select the wager from various denominations on a single game.

Multi-Factor Authentication (MFA)

A strong authentication method that verifies a patron using at least two factors, such as knowledge, possession, or biometric data.

Multi-Line Games

Slot machine that has more than 1 payline. Usually slot machines have 1-45 lines.

Multi-Link Progressive System

More commonly referred to as a Wide Area Progressive. A series of slot machines all linked to a centralized progressive controller, which controls all communications and meters within the progressive slot machine link.

Multiplier Games

Slot machine with only 1 payline. Payouts are multiplied as more coins are added. Payouts are proportionate to your bet.

Natural

8 or 9 in Baccarat.

Nickel

$5.00 Cheque.

NRG

Non-Registered Guest. A player who is staying at the hotel but cannot be contacted through the hotel operator. This is typically a guest’s request or used for high profile guests (e.g. celebrities, sport figures). (aka NRM)

Odds Bet

A supplemental craps wager made after a point is established behind Pass Line, Don’t Pass, Come, or Don’t Come.

OPERA

Property Management System used for hotel room and reservation management by Treasure Island.

Outright Wager

A sports wager on a participant or team to win an event, tournament, division, or other overall competition result.

Over/Under (Totals)

A sports betting market on whether the combined score or statistic will finish over or under a posted number.

Pai Gow

In Mandarin Chinese, it literally means to “play nine” in tiles. In poker, has come to mean no pair, straight or flush.

Paint

The face card in Blackjack.

Par

See House Advantage.

Par Sheet

A document which depicts the possible outcomes from the play of a slot machine, the probability of occurrence of each, and the contribution of each winning outcome to the payback percentage of a slot machine.

Parlay

A sports wager combining two or more selections into one bet, where all legs generally must win for the parlay to win.

Parlay Leg

One individual selection within a parlay, same game parlay, round robin, or similar multi-selection sports wager.

Pass Line Bet

A core craps line bet placed before the come-out roll. It wins on 7 or 11, loses on 2, 3, or 12, and then wins if the point repeats before 7.

Patron Management

System owned by IGT. Patron Management is the product used by MGM MIRAGE for player tracking, marketing, gaming and comp accounting.

Patron Session

The period of time when a patron is logged on to an internet or mobile gaming system.

Pay Folio

Listing of all charges to the hotel room that the guest is responsible for upon checkout.

Pay Line

A line indicated on the reels. The machine pays out based on the symbols landing on this line.

Pay Table

The schedule of winning combinations on a slot machine or winning hands on a video poker machine.

Payoff

The amount paid out on a specific winning wager.

Peer-to-Peer Gaming

Gaming activity, such as poker, where patrons compete against each other rather than solely against the house.

Pending Wager Account

An account in a server-based gaming system that holds balances for wagers and funds pending game completion.

Period Betting

A sports betting market on the outcome of a separate period, half, quarter, inning, set, or other segment of an event.

Pick ‘ems

In sports wagering, games with no favorites.

Pinching

A table-game security issue where a bet is reduced or removed after it should be final. Perfect Pay can help detect bet-status changes during the hand.

Pit

An area in a casino enclosed or encircled by gaming tables, accessible to Table Games employees and not accessible to the public.

Pit Boss

A gaming employee who supervises operations in the pit.

Pit Clerk

Finance department employee who sits in Table Games pits and is responsible for executing transactions including marker issuance, club enrollments and rating entry.

Place Bet

A craps wager on 4, 5, 6, 8, 9, or 10 that wins if the chosen number rolls before 7.

Player Ranking

See Caliber Ranking.

Player Rating

Rating that communicates a player’s time played, average bet and actual win/loss.

PMS

Property Management System.

Point Play

A bonus that enables a player to convert their earned points to credits at a slot machine.

Point Spread

A sports betting handicap that adds or subtracts points from a team’s score to determine the wager result.

Poker Jackpot

Commonly referred to as a “Bad Beat Jackpot” or “Jackpot Award,” a special money award, in addition to the money in the pot, paid following the occurrence of a specific pre-defined situation to qualifying individuals at a poker table, as specified by the posted jackpot rules.

Poker Room

An area in a casino enclosed or open which is designated for poker play only.

Pole

The man holding the stick on a craps game.

Position

A poker player’s seat and action order relative to the dealer button, blinds, and other active players.

Pot Odds

The ratio between the current pot size and the cost of a call, used to judge whether a poker draw or call is mathematically attractive.

Press

To increase a winning bet and is most commonly used in craps.

Primary Account

Primary player on “joint” player accounts. Not used in Players Club.

Progressive

A jackpot that has a base/reset amount and increases with each bet. The amount of the increase is usually a small percentage of each marginal wager (e.g. Wheel of Fortune, Megabucks).

Promotional Award

In Players Club, a tool for managing earned tickets (e.g. 1,000 points = 1 drawing ticket). Promotional Awards are used to give drawing tickets for a giveaway event. Tickets are earned, tracked and issued.

Promotional Chip

A chip that is awarded to a player for promotional purposes. It has a preassigned value that can be used in place of money of gaming cheques at a Table Game. Promotional Chips are the Table Games equivalent to FREE PLAY.

Proposition Bet (Craps)

A craps center-table wager, usually a one-roll bet, placed by the dealer on specific totals or dice combinations.

Proposition Player

A person in a poker game paid a fixed sum by the licensee for the specific purpose of playing in a card game, who uses personal funds and who retains the winnings and absorbs the losses. Must identify themselves upon request (aka shill).

Proposition Wager (Prop Bet)

A sports wager on a specific event, statistic, player outcome, team outcome, or game occurrence rather than only the final score.

Puppy Paws

Craps slang for a hard 10 rolled as 5-5.

Push

In spots wagering, a tie that results in the bettor getting his money back. In blackjack, having a tie with the dealer.

Quarter

$25.00 Cheque.

Rack Rate

The cost of a room night at a hotel.

Rake

The money that the casino charges for each hand of poker. It is usually a percentage (5-10%) or flat fee that is taken from the pot after each round of betting.

Random Number Generator (RNG)

Software or hardware used in digital gaming to produce unpredictable, unbiased outcomes for games that rely on random result generation.

Reels

Circular, spinning symbol holders mounted on the inside of the slot machine. Slot machines with spinning reels (e.g. Blazing 7’s).

Regulation 6A

A Nevada law that governs casino cash transactions. All cash transactions greater than $10,000 must be reported (aka Reg 6A).

Remote Gaming Server (RGS)

A server platform that hosts online casino game logic or content and connects those games to operators or gaming platforms.

Request for Fill/Credit

A pre-numbered document prepared by a pit boss to authorize the preparation of a fill or credit to a table game.

Responsible Gaming

Programs, policies, tools, and employee practices designed to help adults gamble responsibly, provide help when gambling becomes harmful, and keep regulated gaming focused on safe entertainment.

Return to Player (RTP)

The long-term percentage of wagered money a slot or game is mathematically designed to return to players over a very large number of plays. RTP is an average expectation, not a promise for one session.

RFB

Comped room, food and beverage. Comp status.

RFL

Comped room and limited food and beverage. Comp status. Usually, food limited is 2 comp covers at all restaurants excluding gourmet rooms. Beverage is also limited.

River

The fifth and final community card dealt in Hold’em and Omaha poker.

Room Comp

The player does not have to pay for the cost of the room. The casino has determined that, based on the gaming activity of the player, a complimentary room is warranted.

Room Only

Based on play, this guest would get only his room comped.

Round Robin

A sports betting format that creates multiple smaller parlays from a larger set of selected legs.

Rounders

Popular 1998 movie starring Matt Damon featuring a cameo of Bobby Baldwin. A common name used for Poker players where poker is their primary income.

RSViP

System used to managing restaurant reservations and seating.

Run

Consecutive winning hands for either the player or the banker.

Runner

A casino employee who transports chips/cash to and from a gaming table to the cashier.

Same Game Parlay

A parlay made from two or more selections within the same sporting event, with pricing adjusted for related outcomes.

Script

Paper voucher used to give a player cash back. Scripts are redeemed for cash at a Change Booth or the Casino Cage.

Secondary

The secondary name on a “joint” account. Not used in Players Club.

Self-Limit

When a player requests to be excluded from all marketing efforts and not encouraged to play in any way. The player will not receive mail, cash back, complimemtaries, credit/ markers or other casino privileges.

Server-Based Gaming

Gaming conducted through a client terminal where the outcome is determined by server-side RNG, dealer-verified outcome, or approved server logic.

Sharpie

In between a flea and an advantage player.

Shiner

A small mirror or other reflective material used to see a dealer’s down (hole) card.

Shoe

The plastic container that holds the cards on a table game.

Short Pay

When a payoff from an EGD is less than the listed amount due to a malfunction of the slot machine.

Sides

In Baccarat, any combination of six tens or face cards (aka BBQ or Blow).

Sleeper Straddle

A poker straddle posted away from the usual blind positions that becomes live only if action folds to that player.

Sleeper Bet

A losing bet that was not collected before the table moved forward. Perfect Pay can warn the dealer that a losing bet still needs attention.

Slot Fill

See Fill.

Slot Machine Load

The initial slot hopper load or fill.

Slot Volatility

The risk-and-reward pattern of a slot game. Low-volatility games tend to pay smaller amounts more often, while high-volatility games tend to pay larger amounts less often.

Slug

A foreign metal disk that has no cash value to the casino that is used in place of real currency or coin to steal.

Small Blind

The forced poker bet posted before cards are dealt by the player immediately left of the dealer button.

Smash

Small denominations in player’s chip-based bankroll in table games.

SMS

Springer Miller System. Property Management System used for hotel room and reservation management at Bellagio, Mirage and Beau Rivage.

Snake Eyes

Two dice both showing 1’s to equal 2.

Snapper

A blackjack in the 21 game.

Soft Count

Casino department that is responsible for the count of the contents in the drop boxes from the blackjack and poker tables.

Soft Meter

An electronic meter in a slot machine which must record the transactions including number of: coins wagered, coins dropped, coins paid out to winning players, total handpays, bill validator meters, accumulated credits, tickets in (i.e., redeemed), tickets out, electronic fund transfers in, electronic funds transferred out, bonus in and door open.

Spanking

Beating the house (i.e. “he’s banging away and spanking us”).

Stiff

Someone who doesn’t tip. A very bad hand in Blackjack.

Straddle

An optional live blind poker bet, often posted under the gun or on the button, that increases the stakes before cards are dealt.

Stratus

The Table Games, Cage, Credit and Hotel system used by MGM Grand Las Vegas and New York – New York. Used by MGM Grand Detroit for Tables Games, Cage and Credit.

Strike-Out Wager

A required wager made by each player participating in the Home Run Hold ‘Em poker game. The Strike-Out Wager is used to build the Home Run Progressive Pool.

Strong Authentication

A login or verification method that provides higher account security than username and password alone.

Suited Connectors

Two consecutive poker starting cards of the same suit, such as 9 and 10 of hearts.

Systemic Issue

A problem pattern that may explain multiple downstream tickets or customer pain points. Teams should group related issues so root causes are easier to find.

Table Chips Tray (Table Tray)

A container used to hold coins, tokens and chips at a gaming table.

Table Rating

Used to track a player’s Table Games activity. A player’s average bet and time played on the game is observed at the table game of choice, and then input by a pit clerk in the casino system.

TableGuard

Short name for Cortex TableGuard, the risk-alert tooling used to review advantage play, hidden bankrolls, chip-transfer patterns, and other activity needing attention.

Taking Odds

A supplemental craps odds wager behind Pass Line or Come after a point is established.

Taking Points

Betting on the Underdog in sports wagering.

Tandem

System used for Table Games, Cage and Credit at Bellagio, Mirage, TI and Beau Rivage.

Team Player

A group of slot players that pool their money and play on banks of machines in teams to maximize their chances of hitting a progressive.

Teaser

A sports parlay variation where the bettor adjusts the spread or total by a fixed number of points for each leg in exchange for fixed pricing.

Theo Loss

The casino’s projected loss according to a slot machine program or house advantage, time played and GPH on a Table Game.

Theo Win

The casino’s projected win according to a slot machine program or house advantage, time played and GPH on a Table Game.

Theoretical

The casino’s projected win based on average bet, Games Per Hour ( GPH) and the statistical house advantage for Table Games or Slot Coin In and the slot machine program. (aka Theo).

Theoretical Hold

What a game should hold.

Theoretical Win

In theory, what the casino should have won from a player. Total the Casino is expected to win from a player based on machines played or bets placed.

Three-Bet

The third bet in a poker betting sequence, usually the first re-raise after an opening raise.

Three-Way Seven

A craps hop-style group bet covering all three dice combinations that total 7: 6-1, 5-2, and 4-3.

Ticket

An encoded credit ticket, produced by a ticket printer inside a slot machine that pays players in place of coins.

Ticket-In Ticket-Out

See EZ Pay. (aka TITO)

Tilt

A light that indicates an empty Hopper or coin jam. A Slot employee will address the tilt. A frustrated poker player making irrational decisions.

Title 31

A Federal law that governs casino cash transactions. All cash transactions greater than $10,000 must be reported.

Token

The coins used for slot machines.

Tokens

Means a metal, paper or other approved material representative of value, redeemable for cash, issued and sold by a licensee for use in gaming. MGM MIRAGE does not use tokens.

Toker

A customer who is a very generous tipper. Used primarily among dealers.

Top Signer

Is the pit boss, floorperson, or gaming manager, who requests, signs, and authorizes table bank fills and credits.

Touching Us Up

When a player is beating us bad. Also used in a past tense version (i.e. “she touched us up the last time she was in”).

Trespassed

A player has been formally asked by security to leave the casino and asked not to return (aka 86’d).

Trigger Event

The capturing of desired machine level transactions (e.g. card inserted, drop door open, change light activated).

Trigger Priority

Allows the user to place a color-coded priority to the event with which a Trigger Event is associated.

Trip

A new visit to one or more properties. A trip can be started in one of four ways: A rating at a Table Game A rating at a Slot machine The redemption of a comp

Trip Authorizer

The Casino Host who made the player’s reservation and will receive credit for the player’s gaming activity in the casino.

Trips Logic

Defined rules that determine when a trip will end (e.g. Las Vegas Non-Locals will begin a new trip after 3 days lapse or after 15 days as the maximum trip length).

TTO

This Trip Only. An extension of credit above a player’s permanent line for the current trip only. TTOs must be approved by a Casino Host, a Marketing Executive or a Credit Executive.

Turn (Poker)

The fourth community card in Hold’em and Omaha poker, dealt after the flop and before the river.

Two-Way Five

A craps hop-style group bet covering the two dice combinations that total 5: 3-2 and 4-1.

Two-Way Nine

A craps hop-style group bet covering the two dice combinations that total 9: 6-3 and 5-4.

Under the Gun (UTG)

The early poker position that acts first in a betting round, usually the first active player left of the big blind before the flop.

UAT

User acceptance testing. A customer or operations team checks whether the system behaves as expected before production use.

Underdog

Weaker team in sports wagering, indicated by a plus sign.

Upside-down Player

A Player that is beating the casino on net profit (For example, the player has been comped more than he has lost).

Vault

A secure area within the casino where excess quantities of currency, coin, tokens, and chips are stored. Funds are transferred to and from the vault as needed.

Verified Winnings

A win verified by a casino official (e.g. a shift manager).

Verifier

A licensed person who performs a verification function. This person must physically verify monies (aka witness).

Vigorish

Sports book commission (usually 10%) fronted by bettors and lost by losing bettors or house advantage. In sports book to place a bet (e.g. 14 point spread) (aka vig or juice).

W2G

IRS reporting form. Casinos are required by law to report taxable slot jackpots in excess of $1,199.

Weigh Count

The dollar value of coins registered by a weigh scale machine or other counting machine (e.g. jetsort, currency counter).

Whacking

See Spanking.

Whale

A player who makes extremely large wagers. Unlike high rollers who consistently wager $100 or more per round, whales are typically those who make wagers amounting to thousands if not tens or hundreds of thousands of dollars per round.

Whirl Bet

A one-roll craps bet combining a horn bet with Any Seven. It is also commonly called a World Bet.

Win/Loss

See Actual.

Win/Loss Statement

A document requested by the player declaring the estimated amount at which he has won or lost in Slots and Table Games. Win/Loss Statements are used for tax purposes to offset winnings.

World Bet

A one-roll craps bet covering the horn numbers 2, 3, 11, and 12 plus Any Seven.

Wrap

The procedure of wrapping coins. May also refer to the total amount or value of wrapped and/or bagged coin.